Refund Policy

INFINITIX LLC provides custom software engineering services — including web applications, mobile apps, and digital platforms — which require significant upfront investment of time, skill, and resources. Because of the bespoke nature of our work, our refund policy is structured to be fair to both the client and our team.

All payment terms, milestones, and deliverable timelines are defined in a signed Statement of Work (SOW). Clients are strongly encouraged to review the SOW carefully before making any payments.

All projects require a non-refundable upfront deposit (typically 50% of the agreed project fee) before work commences. This deposit covers:

• Reserving dedicated engineering team bandwidth for your project
• Initial discovery, planning, and architectural design sessions
• Opportunity cost of turning away other engagements to accommodate your project timeline
• Procurement of tools, licenses, and infrastructure required for your project

By making the initial deposit, you acknowledge and agree that it is non-refundable under all circumstances.

A partial or full refund (excluding the non-refundable deposit) may be considered in the following circumstances:

• INFINITIX fails to deliver: If we are unable to deliver the agreed deliverables due to our own inability, a pro-rated refund of any milestone payments will be issued.
• Duplicate payment: If a payment was erroneously made more than once, the duplicate charge will be refunded in full within 7 business days.
• Significant scope misalignment: If a mutual agreement is reached that the initial SOW significantly misrepresented the project, a negotiated partial refund may be arranged.

No refund will be issued in the following scenarios:

• The client changes their mind or cancels the project after work has commenced
• Project delays caused by the client's failure to provide timely feedback, assets, or approvals
• Completed work that has been reviewed and formally approved by the client
• Dissatisfaction with the creative or design direction after the approved concept phase
• Issues arising from third-party services, APIs, or hosting providers outside our control
• All initial, non-refundable deposits under any circumstances

If you believe you are eligible for a refund, please follow this process:

INFINITIX LLC is committed to resolving all billing disputes fairly and professionally. If you are not satisfied with a refund decision, we encourage you to escalate the matter through the following process:

• Direct Negotiation: Contact our team to schedule a call with senior management to discuss your concerns.
• Mediation: If direct negotiation fails, both parties agree to engage a neutral mediator before pursuing any legal action.
• Arbitration: Any unresolved disputes shall be settled by binding arbitration under California law in Los Angeles County.